AliveCor Kardia 12L Limited Warranty: Vietnam
Effective Date: June 1, 2026
Last Updated: June 30, 2026
Preamble
This Limited Warranty is issued by AliveCor, Inc. ("AliveCor"), 189 N. Bernardo Ave., Suite 100, Mountain View, CA 94043, United States.
This Limited Warranty applies to purchases of the Kardia 12L System (the "System") made in the Covered Territories listed in Section 9(a). For purchases made in the United States, this Limited Warranty does not apply; the Customer should refer to the warranty terms applicable to the United States.
By purchasing or using the System, the Customer acknowledges the terms of this Limited Warranty. This Limited Warranty does not limit, exclude, or replace any mandatory statutory rights that may apply under applicable law, as further described in Section 1 (Statutory Rights).
1. Statutory Rights
This Limited Warranty is a voluntary commercial warranty provided by AliveCor. It is in addition to, and does not limit, exclude, or replace, any mandatory statutory rights that may apply to the Customer under applicable law, including any rights that cannot lawfully be excluded or limited.
Where applicable law gives a purchaser statutory rights against the seller of the System, those rights remain available against the seller and are not affected by this Limited Warranty. Nothing in this Limited Warranty shall be construed as waiving, limiting, or otherwise diminishing any such mandatory statutory rights or remedies.
In the event of any conflict between a provision of this Limited Warranty and a mandatory provision of applicable law that cannot be derogated from by agreement, the mandatory provision of applicable law shall prevail to the extent of the conflict, and the remaining provisions of this Limited Warranty shall continue in full force and effect.
Where Additional Terms apply to the Customer's purchase, the Additional Terms shall prevail over the body of this Limited Warranty to the extent of any conflict.
2. Definitions
As used in this Limited Warranty, the following terms have the meanings set forth below:
"AliveCor" means AliveCor, Inc., 189 N. Bernardo Ave., Suite 100, Mountain View, CA 94043, United States.
"Additional Terms" means the terms, if any, appended to this Limited Warranty that apply to the Covered Territory in which the Customer purchased the System.
"Covered Territory" means each country or region listed in Section 9(a).
"Customer" means the original end-user purchaser of the System in a Covered Territory.
"KardiaPro Services" means the KardiaPro software services made available by AliveCor for use with the System, subject to the applicable KardiaPro terms.
"KardiaStation" means the KardiaStation application used in connection with the System.
"Reseller or Distributor" means a party authorized by AliveCor to sell the System in a Covered Territory.
"Software" means the KardiaPro Services and the KardiaStation application used in connection with the System.
"System" means the Kardia 12L device and the hardware accessories included in the original Kardia 12L kit, including the patient lead cable, snap-to-tab adapters, carrying case, screwdriver, and other included non-consumable accessories. The System does not include disposable electrodes, batteries, third-party products, or other consumables, except to the extent required by applicable law.
"Warranty Period" means three (3) years from the date the System is originally delivered to the Customer, unless a longer period is required by applicable law.
3. Hardware Warranty
(a) Coverage. AliveCor warrants to the Customer that, during the Warranty Period, the System hardware will be free from defects in materials and workmanship under normal use and when used in accordance with AliveCor's published documentation, instructions for use, and warnings.
(b) Remedy. If AliveCor confirms that a System hardware component has a defect covered by this Limited Warranty during the Warranty Period, AliveCor will, at its sole discretion and without charge to the Customer, either repair the defective component or replace it with a new or refurbished component of equivalent functionality. Any repaired or replacement component will be warranted for the remainder of the original Warranty Period or any longer period required by applicable law. This repair-or-replace remedy is the Customer's exclusive remedy under this Section 3, without prejudice to any mandatory statutory rights that cannot be excluded or limited under applicable law, and subject to any additional or different remedies set forth in the applicable Additional Terms.
(c) Exclusions. Except to the extent required by applicable law, this Limited Warranty does not cover defects, damage, malfunction, or failure caused by or arising from any of the following:
- (i) use of the System inconsistent with its intended purpose, design, or published specifications;
- (ii) any alteration, modification, disassembly, servicing, or repair of the System not authorized in writing by AliveCor;
- (iii) use, handling, storage, or maintenance inconsistent with AliveCor's instructions for use, user documentation, or warnings;
- (iv) misuse, abuse, neglect, accident, improper handling, liquid ingress, external forces, or exposure to environmental conditions outside the published specifications for the System;
- (v) normal wear and tear, including cosmetic damage such as scratches, dents, or discoloration that does not affect functionality;
- (vi) use of the System with third-party hardware, software, accessories, or consumables not approved by AliveCor, to the extent such use causes the defect or damage; and
- (vii) consumables and items not included in the definition of System, including disposable electrodes, batteries, and other consumables.
(d) Proof of Purchase. To obtain service under this Section 3, the Customer may be required to provide proof of original purchase, the device serial number, and a description of the alleged defect, and to follow the claim process set forth in Section 8.
(e) Non-Defective Returns. If AliveCor determines, following inspection, that a System component returned for warranty service is not defective or that the defect is not covered by this Limited Warranty, AliveCor may return the component to the Customer and may charge reasonable inspection, handling, and shipping fees to the extent permitted by applicable law.
4. Software Warranty and License
(a) Software Warranty. AliveCor warrants that, during the applicable Software license period, the Software will be provided in a professional manner consistent with applicable industry standards and will substantially conform in all material respects to the user documentation provided by AliveCor for the Software.
(b) Software Remedy. If AliveCor confirms a nonconformity covered by Section 4(a), AliveCor will use commercially reasonable efforts to correct the nonconformity. If AliveCor is unable to correct the nonconformity, AliveCor may provide a refund of prepaid fees, if any, attributable to the nonconforming Software for the remainder of the then-current license period. This remedy does not limit any mandatory rights that cannot be excluded under applicable law.
(c) License Period. The initial Software license period is included with the System purchase as specified in the applicable order documentation. If no different period is specified, the initial Software license period is three (3) years from activation.
(d) Software Terms. Use of the Software is subject to the applicable KardiaPro and KardiaStation terms. This Limited Warranty supplements, and does not replace, those terms.
(e) Disclaimer. Except for the express warranty in Section 4(a), and to the maximum extent permitted by applicable law, the Software is provided "as is" and "as available," without warranty or condition of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.
5. KardiaPro Cloud Storage Benefit
(a) Cloud Storage During Initial License Period. During the initial Software license period included with the Customer's System purchase, AliveCor will provide cloud storage for ECG records generated through the KardiaPro Services in connection with the System, subject to the applicable KardiaPro terms, privacy notices, and data processing terms in effect from time to time.
(b) Scope of Benefit. The cloud storage benefit described in this Section 5 applies only to ECG records generated through the KardiaPro Services in connection with an authorized Kardia 12L System and a valid, active KardiaPro license held by the Customer. The benefit does not extend to data generated by third-party devices, third-party software, or services not authorized by AliveCor for use with the System.
(c) Post-Expiration Handling. After the applicable Software license period expires or is terminated, continued access to, retention of, export of, and deletion of ECG records will be handled in accordance with the applicable KardiaPro terms, privacy notices, data processing terms, and AliveCor's then-current data retention practices. Customers are responsible for exporting or otherwise preserving any ECG records they wish to retain prior to expiration or termination of the applicable Software license period, to the extent such export functionality is made available by AliveCor.
(d) Relationship to Software Terms. This Section 5 supplements, and does not replace, the applicable KardiaPro terms, privacy notices, and data processing terms. In the event of any conflict between this Section 5 and such terms with respect to the processing, storage, retention, or deletion of ECG records, the applicable KardiaPro terms, privacy notices, and data processing terms will govern.
(e) Service Changes. AliveCor may modify, suspend, or discontinue features of the KardiaPro Services, including cloud storage features, in accordance with the applicable KardiaPro terms and applicable law. AliveCor will provide notice of material changes to the extent required by the applicable KardiaPro terms or applicable law.
(f) No Additional Warranty. Except as expressly set forth in Section 4 and subject to any mandatory rights that cannot be excluded under applicable law, AliveCor makes no additional warranty with respect to the cloud storage benefit described in this Section 5.
6. Returns and Cancellation
(a) Withdrawal and Cancellation Rights. The Customer may have a statutory or contractual right to withdraw from or cancel the purchase of the System, as set forth in the applicable Additional Terms. Where no Additional Terms apply or where the applicable Additional Terms do not address withdrawal or cancellation rights, the Customer's rights are governed solely by applicable law.
(b) Return Process for Reseller or Distributor Purchases. For Systems purchased from a Reseller or Distributor, the Customer should contact the seller for the applicable return process. AliveCor may, in its discretion, support warranty claims directly under this Limited Warranty; however, return rights for Reseller or Distributor purchases are generally handled by the seller in accordance with the seller's return policy and applicable law.
(c) Return Merchandise Authorization. To return a System in connection with a warranty claim or an eligible withdrawal or cancellation, the Customer must contact AliveCor Customer Care (or the Reseller or Distributor, as directed in the applicable Additional Terms) and obtain a return merchandise authorization ("RMA") prior to shipping any item back. AliveCor reserves the right to refuse delivery of, or decline to process, any return shipped without an RMA.
(d) Return Label and Instructions. For eligible returns (including statutory withdrawal or cancellation returns and warranty returns), AliveCor or the Reseller or Distributor will provide return instructions and, where applicable, a prepaid return shipping label following issuance of an RMA.
(e) Default Return Address. Unless AliveCor or the applicable Additional Terms provides different return instructions in writing, returns shall be sent with the RMA and order number to:
AliveCor RMA: [enter RMA number]Order Number: [enter order number]
AliveCor, Returns Department
Unit B3, Deerpark Industrial Estate
Oranmore, Co. Galway, H91 D452
Ireland
(f) Condition of Returned Items. Returned Systems must include the Kardia 12L device and all non-consumable accessories originally included with the System. To the extent permitted by applicable law, AliveCor may reduce or deny a refund if returned items are missing, damaged, or show use beyond what is reasonably necessary to inspect the nature, characteristics, and functioning of the System.
(g) Complaint and Investigation Handling. Returned devices may be forwarded to AliveCor's quality, regulatory, or complaint-handling teams for investigation, including for purposes of post-market surveillance and vigilance obligations under applicable law. By returning a device, the Customer acknowledges that the returned device may not be returned to the Customer following such investigation.
(h) Risk of Loss. Risk of loss or damage to returned items remains with the Customer until the items are received by AliveCor, its designated returns processor, or the Reseller or Distributor, as applicable, at the applicable return address. Customers are encouraged to use a trackable shipping method where return shipping is arranged by the Customer.
(i) Statutory Return and Cancellation Rights. Nothing in this Section 6 limits, excludes, or replaces any mandatory statutory right of withdrawal, cancellation, or return that may be available to the Customer under applicable law.
7. Limitation of Liability
(a) Exclusive Remedies. To the maximum extent permitted by applicable law, AliveCor's total liability under this Limited Warranty is limited to the repair, replacement, or refund remedies expressly set forth in Sections 3, 4, and 5, as applicable. The remedies stated in this Limited Warranty are the Customer's exclusive remedies under this Limited Warranty for any breach of the express warranties provided herein.
(b) Exclusion of Certain Damages. To the maximum extent permitted by applicable law, AliveCor will not be liable under this Limited Warranty for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of use, or loss of or damage to data, arising out of or related to the System, the Software, or this Limited Warranty, whether based on warranty, contract, tort (including negligence), strict liability, statute, or any other legal or equitable theory, and even if AliveCor has been advised of, or could reasonably have foreseen, the possibility of such damages.
(c) Aggregate Liability Cap. To the maximum extent permitted by applicable law, AliveCor's aggregate liability under or in connection with this Limited Warranty will not exceed the amount the Customer paid to AliveCor or its authorized Reseller or Distributor for the System giving rise to the claim.
(d) Carve-Outs. Nothing in this Limited Warranty limits or excludes AliveCor's liability for: (i) death or personal injury caused by AliveCor's negligence; (ii) fraud or fraudulent misrepresentation; (iii) any liability under mandatory product liability legislation; or (iv) any other liability that cannot be limited or excluded under applicable law, including any mandatory statutory rights of consumers.
(e) Severability of Limitations. If any limitation or exclusion of liability in this Section 7 is held to be unenforceable under applicable law, that limitation or exclusion will be modified only to the minimum extent necessary to make it enforceable, and the remaining limitations and exclusions will continue in full force and effect.
8. How to Make a Warranty Claim or Replacement Request
For territories where the applicable Additional Terms direct the Customer to contact the Reseller or Distributor first, the Customer should follow the process set forth in the applicable Additional Terms before contacting AliveCor directly.
(a) Contact Information. To submit a warranty claim or replacement request, the Customer should contact AliveCor Customer Care at: internationalsupport@alivecor.com.
(b) Required Information. When contacting AliveCor Customer Care in connection with a warranty claim, replacement request, or return, the Customer should provide:
- (i) Customer name and contact information, including a valid email address and telephone number;
- (ii) proof of purchase or order number for the System;
- (iii) device serial number of the affected Kardia 12L device;
- (iv) a description of the issue, defect, or request, including the date on which the issue was first observed; and
- (v) photographs, screenshots, or other supporting information, if requested by AliveCor.
(c) Inspection and Return. AliveCor or the seller from whom the Customer purchased the System may require the Customer to return the affected System or System component for inspection, testing, or verification before approving any repair, replacement, refund, or other remedy under this Limited Warranty. Returns made in connection with a warranty claim are subject to the return procedures set forth in Section 6, including the requirement to obtain an RMA prior to shipment.
(d) Response and Processing. AliveCor will use commercially reasonable efforts to acknowledge and respond to warranty claims and replacement requests within a reasonable period after receipt of the information described in Section 8(b). Processing times for repairs, replacements, refunds, or other remedies may vary based on the nature of the claim, the availability of replacement parts or devices, and shipping conditions.
(e) Cooperation. The Customer agrees to provide reasonable cooperation and any additional information reasonably requested by AliveCor in order to evaluate and resolve a warranty claim, replacement request, or return.
9. General
(a) Covered Territories. This Limited Warranty applies to eligible purchases of the System in the following territories (each, a "Covered Territory"): the European Union, the European Economic Area, the United Kingdom, Israel, Hong Kong, Vietnam, Chile, and the Kingdom of Saudi Arabia. Purchases made in the United States, or through GE HealthCare MUSE channels, are not covered by this Limited Warranty and are governed by the warranty terms applicable to those purchases.
(b) Non-Transferable. This Limited Warranty is provided to, and applies only for the benefit of, the original Customer, and may not be assigned or transferred, in whole or in part, except where such transfer is required by applicable law. Any purported transfer in violation of this Section 9(b) shall be void.
(c) Relationship to Other Terms. This Limited Warranty supplements, and does not replace or modify, any applicable Software terms (including the KardiaPro and KardiaStation terms), privacy notices, data processing terms, or purchase or order terms agreed between the Customer and AliveCor or an authorized Reseller or Distributor. In the event of a conflict between this Limited Warranty and such other terms with respect to the subject matter of this Limited Warranty, this Limited Warranty shall control solely as to the commercial warranty provided by AliveCor for the System.
(d) Updates. AliveCor may update or modify this Limited Warranty from time to time. The version of this Limited Warranty in effect on the date the Customer's System is originally purchased will govern that Customer's warranty rights with respect to that System, except to the extent applicable law requires otherwise or the Customer expressly agrees to updated terms.
(e) Severability. If any provision of this Limited Warranty is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, shall be severed from this Limited Warranty, and the remaining provisions shall continue in full force and effect.
(f) No Waiver. The failure of AliveCor to enforce any right or provision of this Limited Warranty shall not constitute a waiver of such right or provision or of any other right or provision. Any waiver by AliveCor must be in writing to be effective.
(g) Entire Warranty. This Limited Warranty, together with any applicable Additional Terms, constitutes the complete and exclusive commercial warranty provided by AliveCor for eligible purchases of the System in the Covered Territories, and supersedes any prior or contemporaneous commercial warranty statements by AliveCor with respect to the same subject matter. This Section 9(g) does not limit, exclude, or replace any mandatory statutory rights of the Customer that cannot be limited, excluded, or replaced under applicable law.
(h) Governing Law. This Limited Warranty and any dispute arising out of or in connection with it shall be governed by the laws of England and Wales, without regard to conflict of laws principles, except to the extent that applicable mandatory local law in the Customer's Covered Territory requires otherwise.
(i) Language. This Limited Warranty is provided in the English language. Where Additional Terms require that a translation of this Limited Warranty be made available in a local language, AliveCor will make such translation available. In the event of any conflict between the English-language version and a translated version, the version that is more favorable to the Customer shall prevail, to the extent required by applicable law.
Additional Terms: Vietnam
(a) Application. These additional terms apply to purchases of the System in Vietnam. In the event of any conflict between these Additional Terms and any other provision of this Limited Warranty with respect to Vietnamese purchases, these Additional Terms shall prevail.
(b) Statutory Rights. This Limited Warranty is in addition to, and does not limit, exclude, or replace, any mandatory statutory rights under applicable Vietnamese law, including the Law on Protection of Consumer Rights No. 19/2023/QH15 and the Civil Code 2015.
(c) Language. This Limited Warranty will be made available in Vietnamese. In the event of any discrepancy between the Vietnamese-language version and the English-language version, the version that is more favorable to the Customer shall prevail, in accordance with applicable Vietnamese law.
(d) Warranty Center. AliveCor maintains or contracts with a qualified warranty center in Vietnam for warranty service on the System, as required by Decree No. 98/2021/ND-CP. Information about the warranty center, including its location and contact details, is available from AliveCor Customer Care or the local Reseller or Distributor.
(e) Temporary Replacement. Where the System is undergoing warranty service and the Customer is unable to use the System, AliveCor or the Reseller or Distributor will use commercially reasonable efforts to provide a temporary replacement product during the warranty service period, to the extent required by applicable Vietnamese law.
(f) Warranty Period Reset. Where a System component is replaced under this Limited Warranty, the Warranty Period for the replacement component resets from the date of replacement, in accordance with applicable Vietnamese law. The time during which the System is undergoing warranty service is excluded from the Warranty Period.
(g) Three-Repair Limit. If repair of the same defect has been attempted three (3) or more times without resolution, the Customer is entitled to exchange the System for a new System or receive a full refund, to the extent required by applicable Vietnamese law.
(h) Transportation Costs. AliveCor will bear all repair and transportation costs for warranty service, to the extent required by applicable Vietnamese law.
(i) Return Address. Unless AliveCor or the Reseller or Distributor provides different return instructions in writing, Vietnamese returns shall be sent to the Reseller or Distributor.
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